Claims Scenario
A manufacturing company, ABC Industrial Solutions, regularly processes large wire transfers to suppliers overseas. The company’s finance department receives an email appearing to be from a long-time vendor, requesting an update to their banking details for future payments. The email looks legitimate, even including the vendor’s logo and a signature from their usual account representative.
Believing the request to be genuine, the company’s finance manager updates the vendor’s bank details and processes a $500,000 payment for outstanding invoices. A week later, the real vendor contacts ABC Industrial Solutions, asking about the missing payment. The finance team quickly realizes they have fallen victim to a social engineering fraud—a sophisticated cybercriminal had impersonated the vendor using a spoofed email. The funds are now in an untraceable offshore account.
How Cyber Insurance Helps:
Luckily, ABC Industrial Solutions has a crime insurance policy that includes funds transfer fraud and social engineering fraud coverage. The company immediately notifies its insurer and provides documentation.
After a thorough review, the insurer determines that the loss is covered under the policy’s social engineering fraud clause. The insurance company reimburses ABC Industrial Solutions for the $500,000 loss, minus the policy’s $25,000 deductible.